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New Testimonial:
Hi Gerry
I’ve been meaning to send you this email for quite
some time but I’m finally sitting down to write to
you. Your team has been working on our street (Weymoor
in Champlain Heights) since January replacing
polybutylene water lines. It’s been quite an
experience as we haven’t had drawings to work from
and have had absolutely no help from the city in
locating shut offs. It’s been frustrating and
challenging at times but I wanted to write to
express my appreciation for your company and most
importantly your crew.
As Strata Council President for several years I have
dealt with dozens of plumbers, contractors,
repairmen etc and no one has come close to providing
the customer service that Drain Master continues to
provide. I’ve been constantly thankful that we hired
you to do such a huge job for us, especially as we
began to run into ‘tricky’ situations. The feedback
we’ve received from owners has been totally
positive. They appreciate the courtesy provided, the
planning, the advance notice of work to be done and
the implications for how they will be impacted. They
also appreciate the fact that when you say you’ll
show up, you do and on time.
Additionally, I’ve been impressed with the
trouble-shooting your crew has done. There were
times when I was afraid Drain Master would throw up
their hands and walk away knowing that the job that
was quoted was much simpler than what they found. Of
course that never happened. When one day’s work
didn’t go as planned I received a phone call or an
email detailing the issues and charting a plan for
dealing with the problem.
This brings me to David. He has been unbelievable.
He is knowledgeable, realistic and absolutely
lovely. He has never, ever said that Drain Master
couldn’t figure out how to carry on with the job
even in the face of serious challenges. He has taken
calls from me late in the evening and over the
weekend, including holiday weekends. He has met with
the council and tirelessly explained all the details
of the job and has answered our questions in ways we
can understand! He does a brilliant job of
representing Drain Master and speaks very highly of
the company and you.
We have recommended you to Dartmoor Council (in our
complex but a separate strata) as you were
recommended to us by Lynmoor Council. We would be
happy to offer you a testimonial or to act as a
reference at any time. We are totally pleased with
your work and your crew and would be happy to share
that opinion with anyone. We will also be using
Drain Master for any future plumbing and drainage
jobs and have already asked David to quote us for
some additional work.
We appreciate how hard you are working and the level
of service Drain Master is committed to providing.
So far, it has been a pleasure working with Drain
Master.
Sincerely,
Christine Schleppe
Weymoor Council President
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